On-Call Scheduling
As every physician will attest, “On-Call Schedules are a great way to share the
work load when there managed correctly. However, when on call schedules
are not managed right they result in intrusive calls, pages and interruptions
on your night off. At AnswerOne we have been managing “On-Call”
schedules for forty years. From single practitioner offices to large medical
centers and hospitals, we understand the importance of contacting the right
person at the right time. Whether you’re rotation includes two physicians or a
hundred, you can be sure your “On Call” schedule will be managed exactly as
you instruct.
As every physician will attest, “On-Call Schedules are a great way to share the
work load when there managed correctly. However, when on call schedules
are not managed right they result in intrusive calls, pages and interruptions
on your night off. At AnswerOne we have been managing “On-Call”
schedules for forty years. From single practitioner offices to large medical
centers and hospitals, we understand the importance of contacting the right
person at the right time. Whether you’re rotation includes two physicians or a
hundred, you can be sure your “On Call” schedule will be managed exactly as
you instruct.
Enhancing Your Efficiency
AnswerOne, helping you work smarter
Employee Dispatching
We fine-tuned this service in response to the many requests we had from companies who felt their business
would flow smoother, and customer service would improve if callers were directed to the appropriate department
or employee. At AnswerOne we can dispatch your messages to several employees, a hundred or more. We can
also help streamline your operation by providing your manager with a date and time stamp record of every call we
dispatch and/or a record of when your employee responded to the call.
Employee Hotline
It’s happened to every business owner at one time or another, the 2am emergency that causes an employee to
miss work without notifying anyone and turns an ordinary day into a tailspin. To preempt such occurrences
AnswerOne has developed an Employee Hotline: your own special number that employees can call to leave a
message should there be an unexpected emergency or absence. Your manager can check the mailbox early
each morning to adjust schedules as the need arises.
We fine-tuned this service in response to the many requests we had from companies who felt their business
would flow smoother, and customer service would improve if callers were directed to the appropriate department
or employee. At AnswerOne we can dispatch your messages to several employees, a hundred or more. We can
also help streamline your operation by providing your manager with a date and time stamp record of every call we
dispatch and/or a record of when your employee responded to the call.
Employee Hotline
It’s happened to every business owner at one time or another, the 2am emergency that causes an employee to
miss work without notifying anyone and turns an ordinary day into a tailspin. To preempt such occurrences
AnswerOne has developed an Employee Hotline: your own special number that employees can call to leave a
message should there be an unexpected emergency or absence. Your manager can check the mailbox early
each morning to adjust schedules as the need arises.
Monitor Employee Response Time
Many businesses would run more efficiently if they had a simple
method for monitoring employee response time to service calls.
With AnswerOne that increased efficiency can be yours. Let us
know the type of service calls you receive and how quickly you
want your employees to respond to these calls and we will
create a customized system for tracking their performance.
Receive Better Sales Reports From
The Field
Companies with sales people in the field have a unique
challenge—sales reports are time consuming to complete and
divert your teams focus on selling, yet management needs these
sales reports to track expenses and monitor performance. With
AnswerOne’s “Sales Report Hotline” your challenge is solved.
We can setup an individual mailbox for each member of your
sales force with customized prompts such as— date, time,
starting mileage, account visited, results of visit, order received,
follow-up needed, etc. Your sales person simply picks up the
phone to verbally deliver their report after visiting each account.
Another win/win from AnswerOne, your sales staff remains
focused on selling and management receives the reports
it needs.
Many businesses would run more efficiently if they had a simple
method for monitoring employee response time to service calls.
With AnswerOne that increased efficiency can be yours. Let us
know the type of service calls you receive and how quickly you
want your employees to respond to these calls and we will
create a customized system for tracking their performance.
Receive Better Sales Reports From
The Field
Companies with sales people in the field have a unique
challenge—sales reports are time consuming to complete and
divert your teams focus on selling, yet management needs these
sales reports to track expenses and monitor performance. With
AnswerOne’s “Sales Report Hotline” your challenge is solved.
We can setup an individual mailbox for each member of your
sales force with customized prompts such as— date, time,
starting mileage, account visited, results of visit, order received,
follow-up needed, etc. Your sales person simply picks up the
phone to verbally deliver their report after visiting each account.
Another win/win from AnswerOne, your sales staff remains
focused on selling and management receives the reports
it needs.
Computer Record Of All Your Calls
At AnswerOne all of our operators answer calls from state of the art computerized work stations. Every call we
receive is typed into our system and given a date and time stamp. This answers any question of when a call was
received as well as the information your caller provided. We can also set up your account to track when your
employee responds to the call—a real plus for companies with staff members in the field. All and all, you can rest
peacefully knowing you can have a hard copy of every call and caller whenever you need it.
Receive Faxes From Anywhere In The World
Many of our clients love this feature because their business takes them out on the road and receiving faxes as
email files is an easier and more efficient way to do business. Others love this option because it frees up their
office fax line and provides and effortless way to sort and file faxes. Whatever your reasons are for using this
option we are sure that once you use it you’ll wonder how you ever lived without it.
Numeric and Alpha Numeric Pagers
For your convenience AnswerOne offers an assortment of both Numeric and Alpha Numeric Pagers for your use,
and should you ever have a problem with your beeper we will provide you with a replacement within 24-hours.
Virtual Office - a professional image for home based businesses
At AnswerOne all of our operators answer calls from state of the art computerized work stations. Every call we
receive is typed into our system and given a date and time stamp. This answers any question of when a call was
received as well as the information your caller provided. We can also set up your account to track when your
employee responds to the call—a real plus for companies with staff members in the field. All and all, you can rest
peacefully knowing you can have a hard copy of every call and caller whenever you need it.
Receive Faxes From Anywhere In The World
Many of our clients love this feature because their business takes them out on the road and receiving faxes as
email files is an easier and more efficient way to do business. Others love this option because it frees up their
office fax line and provides and effortless way to sort and file faxes. Whatever your reasons are for using this
option we are sure that once you use it you’ll wonder how you ever lived without it.
Numeric and Alpha Numeric Pagers
For your convenience AnswerOne offers an assortment of both Numeric and Alpha Numeric Pagers for your use,
and should you ever have a problem with your beeper we will provide you with a replacement within 24-hours.
Virtual Office - a professional image for home based businesses
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If you work at home, travel a lot, or don't have a base office, the
"Virtual Office" can help you. The "Virtual Office from
AnswerOne provides you with two local telephone numbers
which become your "Office" number and your "Fax" number.
Your "Office" number
When someone calls your office number, they will be answered
by a personalized recording explaining that you are not
available to take their call at that moment. The caller will be
invited to leave a detailed message so you can get right back to
them. A notification will be sent to your cell phone to let you
know that you have a message. If your needs include more
than one person in your "Vitual Office" your personal greeting
can direct the caller to "Press 1" for person A, or "Press 2" for
person B, etc.
Your "Fax" number
This number acts and sounds like a regular fax machine but
when it receives a fax, it can either send it immediately to your
E-mail address or store the fax internally waiting for you to call
in from any fax machine and retrieve it.
Accurate, Efficient & Cost Effective
The "Virtual Office" can be priced as low as $29.95 per month,
with additional users priced as low as $9.95 per month.
"Virtual Office" can help you. The "Virtual Office from
AnswerOne provides you with two local telephone numbers
which become your "Office" number and your "Fax" number.
Your "Office" number
When someone calls your office number, they will be answered
by a personalized recording explaining that you are not
available to take their call at that moment. The caller will be
invited to leave a detailed message so you can get right back to
them. A notification will be sent to your cell phone to let you
know that you have a message. If your needs include more
than one person in your "Vitual Office" your personal greeting
can direct the caller to "Press 1" for person A, or "Press 2" for
person B, etc.
Your "Fax" number
This number acts and sounds like a regular fax machine but
when it receives a fax, it can either send it immediately to your
E-mail address or store the fax internally waiting for you to call
in from any fax machine and retrieve it.
Accurate, Efficient & Cost Effective
The "Virtual Office" can be priced as low as $29.95 per month,
with additional users priced as low as $9.95 per month.