Keeping the lines of communication open between you and your caller is really what our service is all about.
Studies show that callers do not hang-up when a person answers the phone, which means you maintain a
better relationship with your customers. And with our customized message delivery options you control when
and how we notify you when your caller's leave a message.
You control when
> Every call
> Emergency calls
> Sales calls
> Specific types of calls
And how we notify when we receive a message from one of your callers
> By phone (call you or a specific staff member)
> Text message you and/or ________
> Text message you and/or ________
> Beep you and/or ________
> Fax you and/or _________
> Email you and/or _______
Keeping You In Touch
Message delivery options and call patching
Call patching
There are some calls that just can’t wait, the big
client, a high priority emergency, or the
order you’ve been waiting to receive are
examples of the calls you may want take
immediately.
In such cases our operators can connect you and
your caller instantly with our call patching feature.
Simply let us know which calls you want to be
connected with and when that particular call
comes in our operator will phone you and ask
permission to patch you and your caller together.
Once you are both on the line our operator will
disconnect to allow you and your party privacy.