Auto Triage
We are always thinking of ways to improve your service and save you
money. With our Auto Triage we accomplish both.
When your line rings Auto Triage picks up on the very first ring
and greets your caller with your personal message. Urgent calls go
directly to one of our operators, while non-urgent callers are invited
to leave a message or call back during your regularly scheduled office
hours.
Since you only pay for calls that go to the operator this is a perfect cost
saving option and it is also ideal for those who want their line picked
up on the very first ring, every time.
We are always thinking of ways to improve your service and save you
money. With our Auto Triage we accomplish both.
When your line rings Auto Triage picks up on the very first ring
and greets your caller with your personal message. Urgent calls go
directly to one of our operators, while non-urgent callers are invited
to leave a message or call back during your regularly scheduled office
hours.
Since you only pay for calls that go to the operator this is a perfect cost
saving option and it is also ideal for those who want their line picked
up on the very first ring, every time.
Saving You Money
Three great money saving options
Peak Hour Call Handling
Peak calling hours can be an incredibly challenging customer service issue for most companies. The rise
in calls is intermittent and doesn't justify the expense of hiring additional receptionists -- at the same time,
management recognizes that customer service suffers during peak hours. A real no-win situation. Until
now.
With AnswerOne's peak hour call handling we can provide an affordable solution to a costly problem. Your
phone rings in your office, however if it is not picked up by the third or fourth ring it automatically bounces to
our lines where one of our operators answers with the greeting of your company.
A true win-win— your callers always receive prompt and courteous care, and you don't have to incur the
expense of hiring additional staff to deliver consistent, quality service. The best part is that it is extremely
easy to set up and maintain.
Voice Mail (for those who don’t need a live answering service)
Some entrepreneurs are running several companies simultaneously and would like a separate telephone
number for each without the cost of adding additional lines; others work without a main office but still need a
central line for clients to call. Both find a perfect solution with our voice mail offerings. We can
provide you with a 718, 212, 516 or 631 telephone number which can be customized with your personal
greeting. Our voice mail system also allows you to set up prompts where your callers can be directed to
leave a message for different employees and/or departments. We offer the following voice mail packages—
> Basic
You receive a telephone number and voicemail box to receive messages. With the Basic package you can
store up to twenty messages, keeps new messages for three days, saved messages for two days. To
retrieve your messages you simply call your voicemail box and enter your pin.
> Standard
In addition to the Basic package the voicemail system will beep or text message you when a caller leaves
you a message. You can then phone in to listen to your message.
> Advanced
In addition to the Basic package all your messages will be forwarded to your email as a wave file which
you can listen to on-line. The message also remains in your voicemail box until you delete it.
> Premium
In addition to the Basic package this feature is set up to phone you automatically whenever a message
comes in. You can then enter a password to be connected directly to your message
Peak calling hours can be an incredibly challenging customer service issue for most companies. The rise
in calls is intermittent and doesn't justify the expense of hiring additional receptionists -- at the same time,
management recognizes that customer service suffers during peak hours. A real no-win situation. Until
now.
With AnswerOne's peak hour call handling we can provide an affordable solution to a costly problem. Your
phone rings in your office, however if it is not picked up by the third or fourth ring it automatically bounces to
our lines where one of our operators answers with the greeting of your company.
A true win-win— your callers always receive prompt and courteous care, and you don't have to incur the
expense of hiring additional staff to deliver consistent, quality service. The best part is that it is extremely
easy to set up and maintain.
Voice Mail (for those who don’t need a live answering service)
Some entrepreneurs are running several companies simultaneously and would like a separate telephone
number for each without the cost of adding additional lines; others work without a main office but still need a
central line for clients to call. Both find a perfect solution with our voice mail offerings. We can
provide you with a 718, 212, 516 or 631 telephone number which can be customized with your personal
greeting. Our voice mail system also allows you to set up prompts where your callers can be directed to
leave a message for different employees and/or departments. We offer the following voice mail packages—
> Basic
You receive a telephone number and voicemail box to receive messages. With the Basic package you can
store up to twenty messages, keeps new messages for three days, saved messages for two days. To
retrieve your messages you simply call your voicemail box and enter your pin.
> Standard
In addition to the Basic package the voicemail system will beep or text message you when a caller leaves
you a message. You can then phone in to listen to your message.
> Advanced
In addition to the Basic package all your messages will be forwarded to your email as a wave file which
you can listen to on-line. The message also remains in your voicemail box until you delete it.
> Premium
In addition to the Basic package this feature is set up to phone you automatically whenever a message
comes in. You can then enter a password to be connected directly to your message
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